It is not uncommon for residents of Kennington, North Hinksey and South Hinksey to suffer from sewer flooding problems and these continued over the Christmas period with surcharges occurring on both the 24th and 27th December. Both dates coincided with the heavy rainfall events and result from Littlemore Pumping Station being unable to cope with the high volume of water.
The second surcharge was particularly challenging for South Hinksey residents as the EA flood barrier prevented the sewage from leaving the village. Thankfully the pumps the EA had already provided prevented houses from being flooded, but they couldn’t stop a pollution incident as the sewage discharged into the local water courses.
Several residents reported the incident to Thames Water, but their response time was well short of their two-hour target. We know of one call which was responded to eleven hours after being reported, and another which took a whole three days. We’d be interested in other readers’ experiences.
OFA Steering Group member Adrian Porter has once again raised the poor level of service with the Thames Water customer liaison team.